Refund Policy
Your satisfaction is our priority - 100% refund policy
At Doc Pickle, our promise to make high-quality pickles is matched only by our dedication to your satisfaction. We understand that everyone has their own taste preferences, and that’s perfectly okay. That's why we offer a full money-back guarantee for all purchases made on our website. We want to make sure that your experience with us is as pleasant and hassle-free as possible.
If you find yourself less than completely satisfied with your purchase for any reason, please remember you have 7 days from the date you receive your order to contact us and initiate the return process.
Whether the issue comes from a product arriving damaged, defective, or simply not meeting your expectations, rest assured we are here to rectify the situation. We offer the option to either replace your purchase or provide a full refund, depending on your preference.
FAQS
What if my item is damaged or not as described?
If you receive a Doc Pickle item that is damaged, not as described, or you're not satisfied, please rest assured that our 100% refund policy is designed to address such concerns. You have 7 days from the receipt of your order to contact us for a hassle-free replacement or refund. We prioritize your satisfaction above all and strive to resolve any issues promptly and efficiently.
How do I initiate a return?
To start a return, simply follow these steps:
- Email our support team at [ email address ] within 7 days of receiving your order.
- Mention your order tracking # and a brief description of the issue and whether you prefer a refund or replacement.
- Wait for our response with a prepaid return label and instructions on how to send your item back.
Are shipping fees refundable when I return an item?
Yes, we fully understand the importance of a hassle-free return process, which is why we absorb all shipping costs for returns by providing a prepaid return label.
This means you won't face any additional expenses when you need to send an item back to us. Our goal is to ensure your experience is as seamless and convenient as possible, from purchase to potential return.
Can I return an item after I’ve opened the jar?
Yes, even if you've opened the jar, you can return it if it doesn't meet your expectations. To initiate a return, simply reach out to our supportive customer service team at [ email address ].
What is the exchange policy for Doc Pickle Club members?
Doc Pickle Club members benefit from an exclusive exchange policy, allowing an extended return window of 30 days. You have the flexibility to opt for a direct exchange, a similar product of equal or greater value, or even store credit, depending on your preference.
Additionally, if you've purchased a product at a discounted rate (typically 20-30% off the regular price exclusive to our Club members), you'll receive a refund equivalent to the discounted price you paid.
Is there a return fee or a handling fee?
No, there are no hidden return fees. We ensure that returning a product is as stress-free as possible by not imposing any return or handling fees. We make sure you enjoy a completely free return process at no extra cost.
What address should I send returns to?
Upon initiating a return, we will provide you with the specific return address. Ensure you use the prepaid return label we send you for hassle-free returns.
Can I receive store credit instead of a cash refund?
Yes, we provide the option to receive store credit as an alternative to a cash refund. This choice offers you the flexibility to select another product from our collection at your own convenience.
Do I need to print their receipt and include it in the box?
No, printing your receipt is not necessary. We will email you a return label to use for your shipment. Simply attach this label to your return package for a smooth process.